Cancellations
We strive to ship orders as quickly as possible. If we are unable to cancel an order prior to shipping, a refund, minus shipping cost, will be issued upon receiving the returned product. The terms and conditions as per the Returns policy will apply.
Replacements
If you are experiencing an issue with your product, please contact us as we would be happy to assist you with troubleshooting and/or replacement of the item.
Returns
As we sell hygiene products, only unopened items in the original packaging are eligible for return. Only items that have been purchased directly through vrcover.com can be returned. We cannot accept returns or exchanges for purchases through other outlets e.g. Amazon.
Please notify us of your intent to return within 14 days of receiving your item. You can submit your request using our contact form. Kindly include your order number and the reason for returning the product.
Returned products should be clearly marked
as a 'Product Return' so that no re-entry
import tax is necessary. We reserve the right
to reject shipments with import tax
due.
Refunds are processed upon returned items being received and inspected. Once a refund is approved, we will notify you and the refund will be placed back on the original purchasing card.
Packages returned due to an insufficient/incorrect address, the customs bill not paid or the package not collected may also be refunded, minus shipping fees and other costs that may have incurred as a result of the return e.g. customs tax and duty.